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Terms of sale of the e-commerce of Prokey Drinks, SL

These conditions of sale («Conditions of sale») will apply to the orders of products that you make to PROKEY DRINKS, SL, with registered office at: C / Paborde, 28 2, 43800, Valls, Tarragona (SPAIN), CIF B55671788 , and registered in the Commercial Registry of Tarragona, under the website www.prokeydrinks.com or any other website owned or controlled by PROKEY DRINKS, SL («Website»).

These conditions of sale («Conditions of sale») will apply to orders for products that are made within Spain. You must contact the company management if you wish to purchase our products outside of Spain so that the specific sales conditions for each country can be facilitated.

You must make the payment by any of the payment methods described below, as indicated. PROKEY DRINKS, SL will issue the corresponding invoice, which will be delivered jointly with the purchased products. All payments will be made in Euros.

Payment methods

The accepted payment methods are:

  • With credit card, through the BBVA virtual TPD
  • PayPal will process your payment under the protection conditions of your own brand.
  • By wire transfer, in favor of PROKEY DRINKS, SL After processing your order you will receive an email from the company stating the account number. You must make the transfer within 7 business days of placing the order. In case of not receiving the confirmation of the transfer after this period, the order will be canceled. In the concept you must indicate your name.
  • Against reimbursement. This way you pay for the order at the time you receive it.

Price and availability of products

You may purchase any of the products that «PROKEY DRINKS» offers for sale on the Website. «PROKEY DRINKS» will make every effort to make available the products offered for sale at all times; however, «PROKEY DRINKS» cannot guarantee that the product you wish to purchase will be available at the time of ordering, so «PROKEY DRINKS» will inform you about the availability of the desired product at the time of ordering.

References to “PROKEY DRINKS” products included on any site with which a link has been established do not imply that such product is available for sale through said Website. Such references shall in no case be construed as a sale offer by «PROKEY DRINKS».

The prices of the products will be those that appear on the Website at the time you place your order. «PROKEY DRINKS» reserves the right to modify at any time the prices of its products, in which case the new prices will be immediately applicable to the new orders you make, as well as the modifications that you request in relation to previous orders, In any case, it is understood that the price changes will not apply to orders already made by you that are in the process of delivery.
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The corresponding VAT rate is included in the prices of the products.

Shipping costs

The shipping costs for Spain, which will be added if it proceeds to the total amount through an automatic process.

The delivery time of your order is a maximum of 5 business days and provided that there are no incidents – valid for the Iberian Peninsula and the Balearic Islands – (Canary Islands, Ceuta and Melilla will be informed of the expected delivery time when your order has has been successfully processed if it is shipping enabled for these areas).

Orders will not be delivered in postcards. We don’t send via MAIL. The shipment is made through an express parcel company and will be sent directly to the shipping address indicated in the order form.

The delivery time described will be effective in the event that the customer is located at the place of delivery during that period, in which case the products will be understood delivered on the date on which «PROKEY DRINKS» puts them at their disposal. the place of delivery. You can indicate a preferred delivery time once you receive the order confirmation email from the company.

Refunds Policy 

Full refund if the product is damaged or in poor condition. The customer must arrange and pay for the shipment of the refunded products.

Orders paid by credit card or bank transfer and returned after more than three delivery attempts by the transport agency, will be refunded with the exception of the costs incurred by the transport (€ 6 VAT included).

And if customer do not like the product there is no refund in that case.

Guarantees

«PROKEY DRINKS» states that our products have the highest quality guarantee.

Products purchased on the Website always have information in at least Spanish, and a customer service in Spain. For more information you can contact us by calling us at 671 052 288 or by e-mail at: info@prokeydrinks.com

Returns

Our highest goal is the satisfaction of our customers, so we want to make sure that the product that you have purchased in our online store matches to your expectations. If not, you have 5 business days, from the day of receipt of goods, to return the product. Simply email us at info@prokeydrinks.com stating your Name, Address, Telephone Number, and the product you want to return.

 The order will be canceled and returned to our facilities in any of the following cases:

  • Delivery cannot be made when it is attempted three times.
  • It was not possible to contact the customer within 8 business days after the first failed attempt at delivery.
  • Users who place orders against reimbursement that are not collected and returned by the transport company for no reason will not be able to make purchases again through the Website.

The customer must send us the product they do not want and once they have been verified that they are in perfect condition and not used, the amount of the purchase will be refunded to the person who made the order, except for the costs derived from our shipping, 6 euros as minimum (shipping price of a box of 8 bottles).

In the event that in a return the item is not in the aforementioned conditions, that is, that it has been given a use that does not correspond to the normal use of it, it will be sent back to the customer, also charging the shipping costs. corresponding.

In the event that the product reaches the customer in deteriorated or defective conditions, it will be replaced by the same product in perfect condition.

Security

The Website guarantees a secure purchase. For your security, you will check that «PROKEY DRINKS» never requests your bank details in any of the available payment methods. To guarantee the security of your purchase, card payments are made directly on the paypal website to which we will send you from our store at the time of payment through a secure connection.

Data privacy policy

«PROKEY DRINKS» considers priority to guarantee the privacy and confidentiality of the personal data of its users collected through any system that allows the transmission of them. «PROKEY DRINKS» expresses its commitment to comply with the legislation in this field, which is in force at all times, currently, Organic Law 15/1999, of December 13, on the Protection of Personal Data.

We will not use the data of our buyers, including without limitation, your name and surnames, address, telephone number and email address, more than for the management of your purchase. We can also inform you of news, if you so choose, that have relation with our products and the company.

You can exercise your rights of access, rectification, cancellation and opposition by sending an email to info@prokeydrinks.com, or by calling us at 671 052 288.

Applicable law and jurisdiction

These Terms of Sale will be governed by the Laws of Spain.

Cerrar

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RESPONSABLE: Es mi deber informarte que los datos de carácter personal que me proporciones rellenando el presente formulario serán tratados por Prokeydrinks S.L. como responsable de esta web. FINALIDAD: La finalidad de la recogida y tratamiento de los datos personales que te solicito es para gestionar la solicitud que realizas en este formulario de contacto. LEGITIMACIÓN: Consentimiento del interesado. DESTINATARIOS: Como usuario e interesado te informo que los datos que me facilitas estarán ubicados en los servidores de Hosteurope (proveedor de hosting de Prokeydrinks.com) dentro de la UE.

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